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NCX · Nexara Cortex — Decision layer

Your inbox just learned to think.

Nexara Cortex reads incoming emails and documents, identifies the case, and writes a ready-to-send draft reply. The decision stays with your team.

Request a demo → ▶ Watch it work live
✓Every reply is reviewed before it goes out
✓GDPR-compliant · EU-hosted
✓Never used to train AI models
NCX · Cortex SYS 03 // ORBIT-CORE Reading Languages · 50+Human approval · 100%Region · EU
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The problem

Too much time disappears into handling email.

Orders, complaints and inquiries arrive by email every day — often with PDF attachments. Someone transfers the data into your system by hand and answers every message individually. It costs hours that are then missing for the actual customer work.

~€2.00
full cost per manually handled case — day after day, email after email
~€4,000
per month is what a fully loaded inbox clerk costs
100%
of cases wait for a human — no matter how full the inbox gets
NCX-01 · Review
40 sec
Review time per email — instead of minutes of manual entry
NCX-02 · Control
100%
of replies reviewed before they're sent
NCX-03 · Languages
50+
languages read and answered
NCX-04 · Go-live
Days
to go live — no model training required
How it works

Four steps. You stay in control.

01

An email arrives

A customer email lands in the inbox — with or without an attachment.

02

NCX reads & captures

The tool reads the email and documents, identifies the case, and pulls out the relevant data.

03

A draft reply takes shape

Nexara Cortex writes a fitting draft reply, tailored to the case.

✓
04

You review & approve

Your team reviews, adjusts if needed, and sends. Nothing goes out unchecked.

Live simulator

Watch NCX handle three real emails. Then approve one yourself.

German complaint, English inquiry, Dutch order — NCX reads all of them. This is a live simulation running right here on the page.

app.nexaracortex.com/review
Live
Inbox
service@keller-anlagen.de
Beschädigte Ventile in Lieferung — Pos. 4
DE · 📎 PDF
ops@nordic-supply.se
Question about order #48213 — remaining shafts
EN
inkoop@devries-bouw.nl
Bestelling: 12× hydrauliekslang HS-40, week 31
NL
Analysis
service@keller-anlagen.de
Detected
Draft reply
You review · then it sends
Handled today · 247 Ø response time · −64% Approved without edits · 82% CRM · synced
✓Sent — CRM updated, response time logged.
A morning with NCX

While you work, your inbox works too.

This is the log your team sees in the app: every case read, captured and pre-drafted — stacked up for a quick approval. You keep the final click.

47
cases prepared by 10:00 — without your team touching one
40 sec
your review per case — instead of minutes of manual entry
0
replies sent without your approval
app.nexaracortex.com/activity
Live
08:02✓14 new emails read & categorised
08:06✓Order #48213 captured — draft ready
08:31✓Complaint flagged urgent — moved to the top
08:47✓Dutch order — reply drafted in Dutch
09:15✓PDF attachment: 12 line items extracted
09:40✓CRM updated · response times logged
10:12…3 drafts waiting for your approval
Simulation with demo data — the activity log inside the NCX app.
The difference

NCX learns from every approval — up to the autopilot.

NCX learns twice over: from your incoming emails — and from every correction your team makes. The result is a living profile per customer: fixed rules, wording, terminology. Suggestions get better every week.

Week 1Your team corrects — NCX remembers every change.
Month 1Drafts fit — approval takes seconds.
ThenRoutine cases are ready for autonomy — if you switch it on.

Stage 1 · Co-pilot

0–79%

Your team reviews every draft — full control from day one.

Stage 2 · Fast lane

≥ 80%

From 80% approvals without edits: routine cases get pre-sorted and prioritised.

Stage 3 · Autopilot

≥ 95%

From 95%: defined routine cases run automatically — optional, per case type.

🛡️Safety built in: contracts, high urgency and unknown senders always stay with a human. Autonomy is unlocked per case type — with a kill switch.
Plugs into your systems

One connection. Your whole stack.

Microsoft 365 connected via the official interface. CRM & ERP through one integration layer — key figures land on the right customer record automatically.
Security & data protection

Built for the trust mid-sized businesses expect.

Customer data is the most sensitive thing you'll hand to a tool. So our systems run in the EU, everything's encrypted, and never let it train anyone's AI.

Hosted in the EU

Our app and database run on servers in the European Union (Germany). The AI analysis itself runs at our model provider (Anthropic, US) under EU Standard Contractual Clauses.

🔒

Encrypted

Encrypted in transit (TLS). At-rest disk encryption available on request. Access stays restricted to your team.

🚫

Never trains AI

Your emails and documents are never used to train AI models — not ours, not anyone's.

📄

GDPR & DPA

GDPR-compliant by design. A data-processing agreement (DPA/AVV) is available on request.

🤝

Human approval by default

Nothing goes out without a person approving it. Autonomy is optional and unlocked per case type.

🗑️

Your data, your control

Export or delete your data at any time — complete and machine-readable, even after your contract ends.

EU AI Act-ready guardrails · DPA on request · try it on a 4-week pilot before you commit.
Getting started

From first demo to live — in days, not months.

No IT project, no consulting marathon: a clear path with a fixed scope — and an exit at every step.

01

Live demo

15 minutes on a real example from your inbox. Free and no obligation.

02

Connect the mailbox

Microsoft 365 via the official interface — together with your IT, guided by our ready-made checklist. Nothing is installed on employee devices.

03

4-week pilot

NCX runs on your real emails. We tune tone and rules — and you get your ROI number in black and white.

04

Team go-live

Review, adjust, approve — the workflow explains itself. A short intro for the team, and we stay close.

✓
05

Measurable results

Response time and backlog, tracked in the dashboard. Then you decide on a plan — the pilot is fully credited.

Book the 15-minute demo →
Pricing

One price per processed case. The human decides.

Transparent, predictable, with a price guarantee for your full term. Every plan: NCX reads the email and attachments, detects the case, extracts the data and drafts a ready-to-send reply — your team approves. EU-hosted, GDPR-compliant, and your data never trains AI models.

A clerk in the inbox costs ~€4,000/month fully loaded. NCX takes over the case handling from €658/month on an annual plan — and measures response time & backlog.

Team

Small teams · 1–10 in service

Frees up ~1 clerk in the inbox.

€658/mo
excl. VAT · annual plan · 90-day exit right
Request a demo
  • 2,000 analyses / month
  • Unlimited mailboxes & seats
  • Case detection, extraction & multilingual drafts
  • Analytics dashboard
  • Tone profiles & house style
  • EU hosting · GDPR · email support

Business

Mid-sized operations · 10–50 in service

A whole service team — response time & backlog measurably down.

€1,408/mo
excl. VAT · annual plan · 90-day exit right
Request a demo
  • 6,000 analyses / month
  • Everything in Team
  • Response-time, backlog & SLA metrics
  • Autonomy rules: auto-send for defined cases (soon)
  • 1 ERP / CRM integration included
  • Priority support · SSO (soon)

Decision Layer

Groups & multi-site operations

The decision layer for your whole operation.

from €3,900
/ month · by volume & autonomy level
Contact us
  • Unlimited volume
  • On-prem / dedicated EU hosting
  • Any integration (ERP, CRM, ticketing)
  • Custom learning loop & autonomy levels
  • EU AI Act guardrails · SLA · DPA
  • Dedicated contact
Included with every plan
  • EU hosting · GDPR · DPA included
  • Your data never trains AI models
  • Unlimited mailboxes & seats
  • Price guarantee for your full term
  • Data export any time — even after the contract ends
  • Microsoft 365 connection & multilingual replies
Add-ons & pilot
4-week pilotSetup + integration + tone profile · delivers your ROI number · fully credited when you sign
€1,900 once
Free live demo15 minutes on a real example from your inbox
€0
ERP / CRM integrationSAP, Dynamics, HubSpot & more — one-time setup & field mapping
from €2,500 once
Autonomy moduleauto-send for clean, recurring cases — the more autonomous, the more staff saved
+25–35% · from €0.60/case
1 analysis = 1 processed case (one incoming email incl. attachments → detection + draft). Unlimited mailboxes and seats on every plan — you pay for the work handled, not per seat. Prices excl. VAT. Annual plan (recommended): 2 months free plus an unconditional 90-day special termination right in your first contract; monthly billing stays available at list price, cancellable at month-end. Extra cases beyond your plan cost €0.30 down to €0.14 each depending on tier. We flag it at 80% of your quota — no service stop, no surprise bill; a hard spending cap is available on request. Need 15,000+/month? That's the Decision Layer. Start with a 4-week pilot for €1,900 (fully creditable). The human keeps the decision; autonomy is optional and unlocked per case type.
Questions

The things teams ask us first.

Short answers to what usually decides it. Anything missing? Ask us directly — we answer in plain language.

Does Nexara Cortex send emails on its own?
No. NCX prepares a draft reply — a person reviews it and sends it. Nothing leaves your mailbox unchecked. Autonomous sending is an optional module that you unlock deliberately, per case type, once you trust the results.
What exactly counts as one analysis?
One incoming email including its attachments, from case detection through to the finished draft. Mailboxes and seats are unlimited on every plan — you pay for the work handled, not per person.
Where is our data processed — and is it used to train AI models?
Processing happens on EU infrastructure, GDPR-compliant, with a data processing agreement. Your emails and documents are never used to train AI models — not ours, not anyone else's.
How does NCX connect to our mailbox?
Through the official Microsoft 365 interface, set up together with your IT along a ready-made checklist. Nothing is installed on employee devices, and access is limited to the mailboxes you name.
How long until we are live?
A 15-minute demo on a real example from your inbox, then a 4-week pilot on your actual emails, where we tune tone and rules and hand you your ROI number. The pilot is fully creditable against your plan.
What happens if we go over our plan?
We flag it at 80% of your quota — no service stop, no surprise invoice. Cases beyond your plan are billed per case, and a hard spending cap is available on request.

Something else on your mind? Ask us directly →

Roadmap

What runs today — and what's next.

TodayLIVE

In production

  • Microsoft 365 mailbox connected
  • Drafts, extraction, 50+ languages
  • CRM sync & SLA metrics
  • Learning core: better with every approval
Autumn/Winter 2026

Pilot phase

  • Complete mail loop in one interface
  • Fast lane: routine cases pre-sorted
  • Workload forecast & morning briefing
2027

Team & daily work

  • Team routing & customer context
  • Case bundling & follow-ups
  • Four-eyes approval, calendar, attachments
2027 / 2028

Autonomy & integrations

  • Autopilot for routine cases (optional)
  • Knowledge & ERP/shop connection
  • Multi-channel: WhatsApp & forms
  • Audit log (ISO, EU AI Act)
The direction

The intelligent decision layer between customer communication and business processes.

Every message understood, every decision prepared — and the human keeps the final word.

See Nexara Cortex in 15 minutes.

A short, no-obligation demo on a real example. Drop us a line — we'll get back to you quickly.

Send us an email → See how it works

or reach us directly at info@nexaracortex.com

4-week pilot · €1,900 · fully creditable